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FAQ

Author Set Up FAQ

  • Q:
    How do I set up my “Support Author” button to start collecting donations from my readers?
    A:
    You must be a U.S. author to set up the Support Author button. Amazon Payments is being used to collect payments and is not available in other countries. Log in to your JukePop account and go to My Submissions. You’ll see a blue box on the top of the page that prompts you to click to start the donation set-up process. You’ll be taken through a series of pages to set up an Amazon Payments Business account. After you complete the payment set-up process go back to My Submissions, click on the “Donations” button below your serial, and select “Donations” to enable your Support Author button. You can also set up a custom or default message to your readers to ask for their support.
  • Q:
    What are the applicable fees for the “Support Author” button?
    A:
    JukePop will deduct 5.0% of the entire donation transaction. Amazon will also deduct the appropriate fees. For transactions less than $10, Amazon charges 5.0% of the total donation + $0.05 per donation transaction. For transactions greater than $10, Amazon charges 2.9% of the total donation + $0.30 per donation transaction. See here for more information about Amazon fees: Click Here
  • Q:
    How do I set up my “Unlock” button to start charging my readers?
    A:
    Log in to your JukePop account and go to My Submissions. You’ll see a blue box on the top of the page that prompts you to click to start the set-up process. You’ll be taken through a series of pages to set up an Amazon Payments Business account. After you complete the payment set-up process go back to My Submissions, click on the "Setup Author Support or Unlock" button below your serial, and select "Unlock" to enable your Unlock button. You can also set up a custom or default message for why your readers should pay to unlock more chapters.
  • Q:
    What are the applicable fees for the "Unlock" button?
    A:
    JukePop will deduct 5.0% of the entire payment transaction. Amazon will also deduct the appropriate fees. For transactions less than $10, Amazon charges 5.0% of the total payment + $0.05 per payment transaction. For transactions greater than $10, Amazon charges 2.9% of the total donation + $0.30 per payment transaction. See here for more information about Amazon fees here
  • Q:
    Why do I need to create an Amazon Payments Business account?
    A:
    This is the service that is the most technologically compatible with our site. There are also many advantages for authors. Authors can receive an unlimited number of donations and payments with an Amazon Payments Business account.
  • Q:
    Is this available for authors outside of the United States of America?
    A:
    No, as of now Amazon Payments is not available in other countries.
  • Q:
    Amazon is asking for my business information, but I don’t have one. How do I complete the registration process?
    A:
    If you’re setting up your account to receive donations for your JukePop serial, simply select “Individual” in the “Type of Ownership” drop down menu. Under “Sales Venue” or website, enter “www.jukepop.com.” Fill out the rest of the business information section as you would your personal contact information. You may be asked for tax payer information such as birth date and social security number. Completing this section is mandatory to the account registration process. Talk to your tax advisor if you have any questions.
  • Q:
    I don’t have a credit card to add to my Amazon Payments Business account, are there other options?
    A:
    Yes. You can enter your debit card as an alternative. If you don’t have a debit card you can purchase a pre-paid debit card from you local drugstore or supermarket. Make sure the pre-paid debit card is from a reputable company such as Visa or MasterCard.
  • Q:
    I already have an Amazon account, what is the difference between the account I have and the Amazon Payment Business account?
    A:
    The Amazon account you have was likely created so you can make purchases on Amazon. The Amazon Payment Business account is different in that it will allow you to receive payments or donations from your readers. You can also withdraw the payments you receive into your checking account or into an online Amazon gift card. To access both accounts, just go to www.amazon.com and log in using your original Amazon account info. From your Amazon account profile page, you’ll find a link to your Amazon Payments profile page.
  • Q:
    How do I withdraw my funds from my Amazon Payments Business account?
    A:
    There are two ways to withdraw your money – one is through an Amazon online gift card, and the other is through your bank account.
  • Q:
    How do I add and verify my bank account so I can withdraw the funds I've received?
    A:
    You can add a personal or business bank account to withdraw funds. To verify a personal bank account, you can either use instant verification or random deposits. Some banks don’t offer instant verification so you’ll need to request that two small deposits be made by Amazon into your bank account. It generally takes 3 – 5 days for the deposit to show up on your bank statement. Once you see them in your account, simply input the amounts into your Amazon account to complete the bank account verification process. To verify a business bank account, you must verify by faxing your bank statement that has your business account address to the Amazon accounts department (206-765-3424). Amazon has detailed directions on the bank account verification process here: Click Here
  • Q:
    Can I specify where I want my “Support Author” or “Unlock” button placed?
    A:
    No, in order to preserve a consistent reader experience across serials. However, we have attempted to find optimal places to place the button.
  • Q:
    Do I need to pay taxes on the donations I receive?
    A:
    Amazon Payments will send you a 1099-K tax form if you’ve received more than $20,000 in gross total payments and more than 200 transactions. For more detailed tax information: Click Here
  • Q:
    Will my readers also be able to donate via PayPal?
    A:
    Not at this time. But we are looking into it.
  • Q:
    Can I donate to my own serial?
    A:
    No. The Support Author button is meant to get your readers and supporters to donate to help you with your writing. Also, this is not possible with Amazon Payments.